Our COVID-19 Risk Assessment is regularly reviewed and updated to ensure compliance with the latest UK Government Guidance. In preparation for re-opening, at the earliest by 4th July 2020, we have prepared new Guest Protocols and Welcome Information. You can download them by clicking on the links.
In response to the COVID-19 crisis we have reviewed our practices and introduced some changes and additions in order to ensure the safety of both our guests and ourselves.
We are following the Covid-19 government safety advice for all guests and ourselves to achieve the highest standards, and we regularly re-assess guidelines. We have new risk assessments, operating procedures, cleaning schedules and breakfast arrangements to help manage social distancing. We are contactless and cashless to ensure any payments are risk-free.
Prior to your arrival your suite will have been prepared with particular attention given to cleansing frequent touch points such as door handles, light switches, tv remote control, alarm clock, etc. Your sanitised key will be in the lock, on the inside.
On arrival you will be able to park in the space allocated to your suite. Entering the property is through a single archway, please ensure safe distancing if there are other guests present. We will greet you at the front door and direct you to your entrance door, where we will inform you about the facilities. We will ask you for a temperature check, using a non-contact thermometer as a precaution.
Inside the suite you will find a sheet detailing all you need to know about the property and the requirements for keeping safe during your stay. Available for your use during your stay are sanitising hand gel in the entrance way, disinfectant wipes in your suite. We also have a supply of face masks and disposable gloves, if you forget to bring them with you.
During your stay we will not enter your suite, unless any of the facilities require attention. If you need towels changed, more complementary supplies, etc, let us know and we will leave them outside your door. If we do need to enter we will wear PPE and request that you go outside. Each morning if you leave used crockery, utensils, water bottles outside your door we will cleanse and return them to you later in the day.
Breakfast will no longer be taken in the communal dining room. We will ask you to complete a menu choice the evening before and put it in an external box; we will deliver breakfast trays to your door at the agreed time and ask that you leave them outside for collection later. We will wear PPE in the kitchen whilst the food is prepared .
Frequent contact points such as external door handles will be cleansed each day.
Welcome to your luxury suite in Primrose Cottage. We do hope that your stay will be relaxing, enjoyable and safe; we will do everything we can to make it so.
Please ensure the safety of yourselves, other guests and us, by adhering to Government Guidelines on COVID-19 infection controls and social distancing at all times.
Your suite has been prepared and cleaned in line with best practice. You have your own parking space and front entrance separate from other guests; your sanitised key in in the door lock. You will asked for a non-contact temperature check on arrival.
In your personal lounge you will find tea/coffee making facilities together with a supply of crockery & cutlery, a fridge with water & milk, satellite TV with remote control, welcome booklet, local information, breakfast menu and choice sheet. Used items should be left outside for cleaning & replacement.
The power socket includes USB sockets for phone/device charging. The password for the Wi-Fi is on a wall notice; if you have any issues with logging on to Primrose Cottage Guest, let us know.
In the bedroom you will find a luggage rack for your suitcase, internet radio with USB device charging point and hairdryer.
Provided for your personal use in the bathroom are complementary toiletries and weight scales. In order to reduce our environmental impact towels, etc, are to be re-used; in the event that you would like them changed please let us know at breakfast time and leave them outside your door.
Breakfast will now be served in your suite at an agreed time. Please complete the menu choice and leave in the box outside the front door before 9pm each evening for the next day. Breakfast trays will be brought to your door and we ask you to leave the trays and used items outside your door afterwards.
Hand sanitizer gel is available in the entrance walkway; disinfectant wipes are supplied near the tea/coffee making facilities. Should you wish, a supply of disposable gloves for cleaning are available on request, together with face masks, if you’ve forgotten to bring them with you.
These are unusual times but we are in the ‘new normal’. We trust you will enjoy your stay with us; please let us know if there is anything else we can do to assist you or if you have any suggestions to help us improve our offering to you.